PeerApp Error When Accessing Management GUI From Mobile Devices: 'Not valid username or password'

Overview

Customers report receiving the following error when accessing PeerApp Management GUI from their mobile devices with the correct credentials: Not valid username or password.

 This article shares the resolution of this issue.

Information

Review the following recommendations to resolve this issue:

• PeerApp Management GUI requires the use of HTTPS protocol to connect. Please make sure you are using https:// and not http:// when connecting.
  
  
• PeerApp Management GUI requires using the desktop site option on mobile devices. Refer to the following links to learn more about configuring this option on your mobile device:
  • Requesting Desktop Version on Android Phone or Tablet
  • Requesting Desktop Version on iPhone and iPad