Overview

When uploading a .wav file in the Media Prompt, the following error message is presented below.

The format of this file is not supported. Please select a file of less than 15 MB in one of the following supported .wav formats:
- OKI ADPCM (6 kHz 4 bits / 8 kHz 4 bits)
- G.711 (A/μ-Law: 6 kHz 8 bits / 8 kHz 8 bits)
- Linear PCM (8 kHz 8 bits / 8 kHz 16 bits / 11 kHz 8 bits / 16 kHz 16 bits)
Please check your file and try again.

This article guides you on how to analyze if a video or audio file is compliant with VoltDelta requirements in the Media Prompt.

Environment

Oasis 11

Process

1. Download and install MediaInfo, a convenient unified display of the most relevant technical and tag data for video and audio files.
2. Open MediaInfo.
3. Click on < Click here to select file >.
   
   
   
4. Browse to the location of the appropriate file and click Open.
   
   
   
5. Inspect the Format, Sampling Rate, and Bit Depth to ensure they are compliant with VoltDelta requirements.
   

   NOTE: The requirements are presented in the error message above.

   
   
6. Press OK when done.
   

   NOTE: If the details do not match the information required in VoltDelta, you will not be able to upload the .wav file. Use your preferred third-party tool to convert the file to match the requirements.