Overview
Customers may occasionally submit a ticket in the support portal, asking us to check connectivity when a PeerApp server cannot access an external server. This article details the process for checking connectivity.
Checking Connectivity
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Establish an SSH session connecting with the customer's server.
- Ping the external server's IP address provided by the customer.
Example: If the customer provides an IP address of 111.222.333.444, then the command is
ping 111.222.333.444 -
If the previous ping packets are lost, check the network route from the PeerApp server to the external server using the tracert command.
Example:
tracert 111.222.333.444 -
Share the results from both commands with the customer.