Overview
When selecting an option like transferring or diagnostics from the Mobilogy Now Main Menu, you are guided to connect a source and/or target device. The following instructions describe the process of connecting source and target devices to the Mobilogy Now application.
Prerequisites
- Installing the Mobilogy Software, as described on the Installing the Mobilogy Software KB Article.
Solution
Connecting a Device via Cable
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From the Mobilogy Now Main Menu, select the desired menu option.
- If the Agent ID option is activated, enter your store-agent ID or choose it from the provided list and select Continue.
- If the Agent ID option is activated, enter your store-agent ID or choose it from the provided list and select Continue.
- If any device is already connected, disconnect the device(s) and select OK in the warning screen to continue.
- Once the Connect source device screen is prompted, connect the device to any port with your USB phone cable.
Use the USB 3.0 ports (the blue-colored ports) to get the fastest transfer speeds.When connecting a device, ensure that:- The connector matches the port.
- The port is free of debris.
- You positioned the connector correctly in relation to the port.
- You selected the correct device icon from the list in case multiple devices are detected.
Smartphones with Android or iOS operating systems should be detected automatically.-
Manual Detection: In case the device is not recognized automatically, use the manual detection option by following the steps below:
- In the Connect source device screen, select Manual.
This screen may differ depending on the Mobilogy platform that is in use.
- Enter the device model and/or vendor into the search box.
- Select the desired device model from the list.
If the device is not listed, verify that the phone is in the Supported Phones / Devices list. - Verify that the device is connected to the source port and select Continue.
- Follow the instructions displayed on the Mobilogy Now platform screen and the device screen.
- Select Continue.
When transferring a phone book and/or multimedia content to/from a Windows Phone device, you must use Bluetooth. For transferring other types of content, you can use cable connectivity as well.
Connecting a Device via Bluetooth
Mobilogy recommends using cable connectivity for higher transfer rates. However, in case you have to transfer contacts and SMS content data to/from a Windows Phone device, or if you lack the right cable, you can connect a device via Bluetooth. To use Bluetooth connectivity, please follow the process below:
- In the Waiting for device screen, select the Switch to Bluetooth button.
- Select Connect.
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Follow the connectivity instructions to connect the device.
- If needed, enter pin code in the Bluetooth device to complete the pairing process.
- If needed, enter pin code in the Bluetooth device to complete the pairing process.
Testing
When the device is detected, the following success message is shown.
Source device detected successfully