Mobilogy Now: User Guide

Overview

This article provides the links and brief descriptions of the Mobilogy Now User Manual's. It also details the legal conditions and the restrictions that the User Guide is subject to. 

• Legal Conditions and Restrictions
• Mobilogy Now: System Requirements
• Mobilogy Now: Downloading the Software
• Mobilogy Now: Installing the Software
• Mobilogy Now: Getting Started
• Mobilogy Now: Content Transfer
• Mobilogy Now: Backing up and Restoring Phone Data
• Mobilogy Now: Diagnostics
• Mobilogy Now: Content Wipe
• Mobilogy Now: AppLoader
• Mobilogy Now: Buyback
• Mobilogy Now: Settings (First Part)
• Mobilogy Now: Settings (Second Part)
• Mobilogy Now: Data Access Application
• Mobilogy Now: Transferred Content Types

Information

Legal Conditions and Restrictions

• This guide contains proprietary information belonging to ESW Capital, DBA Mobilogy. Such information is supplied solely for the purposes of assisting explicitly and properly authorized users of the Mobilogy Now product. 
• No part of this content may be used for any other purpose, disclosed to any person or firm, or reproduced by any means, electronic or mechanical, without the express prior written permission of ESW Capital, DBA Mobilogy. 
• The text and graphics are for illustration and reference only. The specifications on which they are based are subject to change without notice. 

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Mobilogy Now: System Requirements

The Mobilogy software needs to meet specific hardware components and other software resources to work efficiently on a computer. This article serves as a guideline and defines the minimum and recommended system requirements (prerequisites) for the installation of the Mobilogy Now software.

Please review the Mobilogy Now: System Requirements article.

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Mobilogy Now: Downloading the Software

Follow these instructions to install the Mobilogy Now software onto your device. The device should have at least the minimum requirements outlined in the Mobilogy Now System Requirements. If you are using specialized hardware, you must enter the serial number of your device to obtain a custom installation script. For first time users, enter DEMO as the serial number to continue. It is best if you are accessing this page from the device you wish to install the software onto.

Please review the Mobilogy Now: Downloading the Software article.

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Mobilogy Now: Installing the Software

The Mobilogy Now software installation can be launched from an external USB drive or the Mobilogy website. This article explains how to install the Mobilogy Now software properly. The Mobilogy Now installation process is made up of three installers for fresh installations. These are the Software Installer, the Customer Pack, and the Utility Pack. The mobilogy_installer.bat script downloads the three installers and automatically runs them for you.

Please review the Mobilogy Now: Installing the Software article.

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Mobilogy Now: Getting Started

This article provides information on the Main Menu and the Toolbar of Mobilogy Now. It also details how to connect devices through cable or Bluetooth.

Please review the Mobilogy Now: Getting Started article.

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Mobilogy Now: Content Transfer

The Mobilogy Now solution provides a cross-platform, secure device (and SIM card) content transfer, backup, and restore service. This service transfers all content types (such as phone book contact data, pictures, videos, ringtones, SMS, and applications, etc.) between a wide variety of mobile devices.

Please review the Mobilogy Now: Content Transfer article.

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Mobilogy Now: Backing up and Restoring Phone Data

This article explains how you can back up and restore phone data on a device with Mobilogy Now.

Please review the Mobilogy Now: Backing up and Restoring Phone Data article.

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Mobilogy Now: Diagnostics

Mobilogy's Diagnostics is an easy-to-use, comprehensive system, which enables the fast identification and resolution of mobile device faults in-store. This substantially reduces the need to send NFF (No Fault Found) devices to labs and repair shops, thereby minimizing costs, saving time, and improving customer service by automatically fixing many common problems on the spot.

Please review the Mobilogy Now: Diagnostics article.

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Mobilogy Now: Performing Content Wipe

The Mobilogy Now platform offers a secure wipe of all personal content, including contacts, SMS messages, videos, and audio files from the device.

Please review the Mobilogy Now: Performing Content Wipe article.

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Mobilogy Now: AppLoader

Mobilogy Now AppLoader (licensed separately) is the perfect solution for delivering valuable content and mobile applications to handsets. Using Mobilogy Now AppLoader, you can download media content and applications directly to the device without having to fall back on air time.

Mobilogy Now AppLoader enables content delivery packs to be updated automatically. It allows the dynamic customization of the user background, device type, content type, regions, and more. 

Please review the Mobilogy Now: AppLoader article.

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Mobilogy Now: Buyback

Mobilogy Buyback (licensed separately) enables mobile operators and retailers to provide customers with Buyback offers on their old mobile devices. Buyback offers two customized workflows (configured on the Mobilogy Now platform upon purchase of a Buyback license): the Automatic Buyback flow and the Semi-Automatic Buyback flow. 

Buyback can be activated while the customer's device is connected to the Mobilogy Now platform, either for upgrading, transferring personal data to a new device, at the end of a failed diagnostics process, or as a separate service. 

Please review the Mobilogy Now: Buyback article. 

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Mogilogy Now: Settings Part 1

The Mobilogy Now Settings interface enables you to customize your device's default settings, perform manual updates, view system information, and more. This article provides the steps on how to navigate and configure the Mobilogy Now Settings interface, covering the General, Transfer, and Update tabs.

Please review the Mogilogy Now: Settings Part 1 article.

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Mogilogy Now: Settings Part 2

The Mobilogy Now Settings interface enables you to customize your device's default settings, perform manual updates, view system information, and more. This article provides the steps on how to navigate and configure the Mobilogy Now Settings interface, covering the Connectivity, Support, and About tabs.

Please review the Mogilogy Now: Settings Part 2 article.

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Mobilogy Now: Data Access Application

When transferring data to or from legacy smartphones and tablets, you may be instructed to manually upload a client application that enables access to the phone memory. During this process, the Mobilogy Now application screens will guide you with prompts and instructions. This article explains how to upload the client application manually.

Please review the Mobilogy Now: Data Access Application article.

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Mobilogy Now: Transferred Content Types

This article indicates which types of content can be transferred with Content Transfer, iOS Full Transfer (IFT), Samsung Full Transfer (SFT), and Android Full Transfer (AFT). This list is current as of the publication date of this document. To see an up-to-date and comprehensive list of supported devices and content types, check the Phone Support list at this KB article.

Please review the Mobilogy Now: Transferred Content Types article.

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