This article provides the steps on how to find agent workstation logs that will allow you or support agents to inspect the available logs and troubleshoot workstation-related issues.
Note: Always provide agent workstation logs when filing support requests.
The workstation client is the software that agents use to connect to the VoltDelta calling solution. These clients have several types of logs that trace product behavior:
FMB (Floating Media Bar)
FMB Add-In (Interface between Oracle Right Now and FMB)
SIP logs – These logs trace call behavior and the network connection between the client and the server.
The contents of these logs do not contain timestamps. Since the logs are rotating, please ensure that the last modification date of the file matches the problem date when investigating issues.