Overview
Customers report receiving the following error when accessing PeerApp Management GUI from their mobile devices with the correct credentials: Not valid username or password.
This article shares the resolution of this issue.
Information
Review the following recommendations to resolve this issue:
- PeerApp Management GUI requires the use of HTTPS protocol to connect. Please make sure you are using
https://and not http:// when connecting. - PeerApp Management GUI requires using the desktop site option on mobile devices. Refer to the following links to learn more about configuring this option on your mobile device: