Overview
Sometimes, you may see the originator Number field is empty in an LGV (Log View) query output.
This article provides information on the reason why this issue occurs and how to access the originator number if you experience such an issue.
Root Cause
This issue occurs for alphanumeric addresses, like those of WhatsApp or UBER. This is expected behavior as the originator Number field is populated when the originatorAddress is a GsmAddressInfo. The originator address with an alphanumeric format goes to a different field in the log records, which is not displayed in the output summary by default.
Resolution
To access the originator Number for an alphanumeric address, expand the output record by clicking on the plus sign (+) on the MGR GUI. Alternatively, you can download the table data as a CSV file.
origAddressGSM in the CDR is empty.
Related Article
Changing the Originator Number of a CDR From Code to Readable Value