You might face an issue when the PeerApp server is down (server degraded) which might be due to the cmdb issue. This article explains how to resolve a Cache Engine in Degraded Status and showing "failed to init cmdb in the System Events window".
You can resolve this issue by clearing the content from all caches in the Cache Engine.
While clearing the caches produces the desired results, the Skyvera engineering team is working on a permanent solution for this issue that prevents the error from occurring. To achieve this goal, they need the files below to research the wrong behavior.
CMDB files in
/opt/pang/bin/. Due to the large size of these files, you need a partition with enough disk space to hold them. For example:
cp /opt/pang/bin/*.db /coredumps/CMDB_BACKUP/
Pang logs in
/opt/pang/log/for the time when the error occurred.
cp /opt/pang/log/pang.log.<DDMMYY_HHMMSS>.gz /coredumps/CMDB_BACKUP/
The event log in
/var/log/peerapp/for the time when the error occurred.
cp /var/log/peerapp/peerapp_system<YYYY.MM.DD>.log /coredumps/CMDB_BACKUP/
When you report a request, please provide the backup location with all these files.