Certain requests can be submitted only by Programme Managers and Authorized Contacts in ResponseTek, such as reset password, unlock a user account, create a new user, disable an account, whitelist user/IP, etc. This article describes the Programme Manager role and tasks that need to be requested by Authorized Contacts.
A Programme Manager (PM) is a person that manages the ResponseTek application at your company. They are the administrators that can create users, reset passwords, unlock user accounts, and grant user access permissions, either at the solution level or at the hierarchy level. They have the access, expertise, clearance, and proximity to the end-users, allowing for immediate response.
Please note that we keep an internal list of Authorized Contacts (AC) provided by our clients, where the Programme Manager is the first authorized contact for a specific organization. Usually, members of the client’s IT Team are also authorized contacts.
Here is a list of changes that can be performed/requested only by Authorized Contacts (AC):
- Reset password if the account is locked
- Create new user accounts
- Disable/re-enable users
- Whitelisting changes
- Change/Increase limits
- Hierarchy restriction changes
- Solution restriction changes
- Email alerting changes
- Administrative tasks that are too complex or cannot be performed using the available tools.
Hence, if you require a change to your user account, increase or change your account restrictions, or to recover a long-unused account (they are disabled automatically), you will need to reach out to an authorized contact at your company.
If you have trouble finding your Programme Manager (PM) or Authorized Contact (AC), you can submit a ticket with us using your company e-mail and username so that we could provide you with the necessary information.