Creating a New User in ResponseTek

Overview

At times, you may need to create new ResponseTek users for your company. This task can be only performed by Programme Managers or authorized contacts. If you are not one of them and need to create a new user, please reach out to your Programme Manager.

If you are a Programme Manager, please follow the steps below to add a new user. If you face any issues during this process, please submit a ticket to our Support team, including all the details from steps 4 and 6 (alternatively, you can provide an existing user to copy the access rights).

Process

1. Log in to the Reporting portal.
2. Navigate to Tools > User Manager.
   
   
   
   
3. Click Add New User.
   
   
   
   
4. In the new window, complete all of the required fields:
   • E-Mail
   • Username
   • First Name
   • Last Name
   • Role
     
     Also, you can enable access to Mobile Reporting and Allow actions to be assigned to the user.
     
     
     
     
5. Click Save.
6. Add the required Solution Restrictions, Hierarchy Accountability, or Hierarchy Restrictions.
   
   Note: Make sure that the user has access to at least one solution at the Role or User level. Otherwise, they will encounter a blank screen once logged in.

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