Fetch a Report from the System Information Console

Overview

When you want to provide detailed report of the System information so that Support agents can troubleshoot problems, you should follow the steps below.

Prerequisites

• Having access to the device's Software.
• Internet access.

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Diagnosis

This report can be fetched in the following scenario(s):

• Providing to Support agents with an accurate and detailed report of the System information, with details like the Hardware composition,  Software environment and components of the device you are planning to use Mobilogy Now on.

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Solution

To fetch a report from the System Information console, please

1. Open Run (Win+R) and execute the msinfo32 command.

   

2. The System Information window opens.
   
   
   
   

3. Navigate to File > Save.

   
   
   

4. Assign a name to the file and save it in a folder of your preference.

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Testing

When clicking on Save as and providing a name for the .NFO file, you should get a screen like this one:

After the progress bar gets its 100%, you will have your .NFO file saved and ready to be shared with Support. You can attach the file to your ticket.

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Related articles

• USB Ports/Slots Not Working - Unable to Read/Write Phones
• The Mobilogy Device is not Working

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