Overview
When you turn on the device, if a blue screen appears with an error message, it means your system is corrupted and it needs to be fixed via factory reset.
Diagnosis
To replicate the issue, turn on your device. A blue screen appears on startup with Error code: 0xc0000001:
- Recovery - Your PC couldn't start properly
After multiple tries, the operating system on your PC failed to start, so it needs to be repaired.
- Windows Recovery Environment - Your PC couldn't start properly
A required device isn't connected or can't be accessed.
Solution
When you find this scenario, there are 2 possible root causes:
- The software is damaged.
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Damaged or corrupted BCD settings
Bootsector viruses and other malware that targets the bootloader or the booting chain can cause errors in the bootloader settings and state that result in an infinite loop of Startup Repair.
The virus may then block Startup Repair from either launching or carrying out its repairs successfully. A failed Windows Update or Automatic Update can also sometimes leave the Boot Configuration Data (BCD) in an inconsistent or non-working state.
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Corrupted boot partition
Windows by default creates a separate 100 MB NTFS partition at the start of the drive, reserved for core bootloader files and BCD configuration.
An unsafe shutdown, sudden power loss, hard disk failure, or a blue screen of death during writes to the boot partition can leave your system in an inconsistent state, unable to boot and infinitely cycling into the Startup Repair.
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Blue Screen of Death on reboot
It is possible that every other time Windows attempts to boot, a BSOD occurs.
Recent versions of Windows are configured to hide this fact from the user and silently reboot.
(In the experience of the researchers at NeoSmart Technologies, there is almost never a good reason for doing this. Microsoft is hoping that a reboot will fix your PC and so Windows decides to hide the blue screen and reboot, endlessly and in vain.
A much more intelligent solution would be for Windows to keep track of whether or not this blue screen resulted in a silent and automatic reboot last time, and if so, show it so the user can see what’s going on.)
A BSOD during boot up will trigger a version of the Advanced Boot Options menu to be shown on next reboot prompting the user to select “Repair Your Computer,” ultimately causing the endless loop of Startup Repair.
To solve this, use the Mobilogy Touch's built-in recovery feature to quickly recover your device back to the factory default settings. For more information, check the Recovery Process for Touch Devices KB Article.
If there was a software error, when you restart the device it will power up and start regularly. You should be prompted with the initial screen, as shown in this picture:
(Bear in mind that the screen might change based on the device you are using)
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- When the first step does not work and behavior does not change after the Recovery Process, the storage hardware might be damaged. In these cases, you must request an RMA by following the Requesting a Return Material/Merchandise Authorization (RMA) KB Article. A customer support representative will get in contact with you and help you troubleshoot the issue to determine that there is a hardware failure indeed and thus you need an RMA to be issued.