Overview
You receive a communication error message at the end of a successful transfer. However, the transfer gets accomplished without problems.
Diagnosis
- When there is a successful transfer that shows the following message: Transfer completed successfully but there is a message with the following statement: Communication error
Solution
Prerequisites
- Having access to the device's Software.
- Installing the TeamViewer 13 version located on the Quick Menu KB Article.
To solve this problem, a Customer Support Rep. must connect via Teamviewer to your device and apply a fix using a special tool.
Please, create a ticket if you have not done so, and add the following information to the ticket:
Company:
Phone No.:
Type of request:
Serial Number(s):
TeamViewer's ID:
TeamViewer's Password:
If you already created a ticket with Support, just add the information in the grey box to the ticket.
Testing
To confirm that the fix worked, you can make the transfer again and the application must show no errors in the result, as shown in the following picture:
