Overview
After a survey has been published and is being used for a while, some changes may be needed. For example, you may want to add or remove questions from a survey. This article explains what to do in these cases.
Information
Although customers may have access to the Survey Manager, adding or removing questions, changing the available options, scoring, and almost any other change should not be addressed by the customers. There is the risk of forgetting a configuration or choosing the wrong option and breaking the existing surveys or the reports.
To avoid that, create a change request. Please do not create a support ticket since the support team does not perform this configuration.
<supportagent>
If you receive a ticket asking for this kind of configuration, please deflect it using this article to explain that the request must be addressed by the PS team.
</supportagent>