Getting the Text of the Invitations and Reminders Sent to End Customers

Overview

The message that is sent to end customers inviting them to answer a survey is of big importance since it may incentive or discourage them from giving their feedback. The same is valid for reminders. If you would like to revise them, this article will describe how to do that.

Information

The text of invitations and reminders is only available as an internal configuration. Therefore, you need to open a support ticket asking for these messages. When you create the ticket, specify for which solutions or surveys you would like to get the messages, and also for which languages. The support team will then send them to you.

If you want to change any message, please contact your account manager and place a change request. The support team does not change the text of invitations or reminders.

<supportagent>

In order to get the requested messages, follow these steps:

1. Log in to the CSS Tool. A list of servers and their customers can be found here.
2. In the menu, select System/Enterprise Configuration.
   
   
3. Select the customer in the Enterprise drop-down.
   
   
   
4. In Category, select Solutions. In most cases, there is only one solution named after the customer.
   
   
   
5. In Section, select Templates. In the drop-down, select the solution that is presenting the issue.
   
   
   
6. In Collection, select the collection point (aka survey).
   
   
   
7. If the customer wants the message in a language other than English, change the language.
   
   
   
8. In the configuration area, select the Invitations tab. Here you can see the email configurations and content for the invite email and the reminder email. The content of both emails is in HTML. For invitation emails, check xmlCfg/emailTemplate/text. For reminder emails, check xmlCfg/emailTemplateReminder/text.
   
   
   
9. If the customer wants only the text, you can search for it inside the paths mentioned in step 8. Remember to strip all HTML tags from the text. If they want to check the layout, copy the content to a text editor, save the file with the .html extension, and open it in a web browser. Take a screenshot and attach it to the ticket.
10. Repeat the process to get the messages for all languages, surveys, and solutions needed.

</supportagent>