Overview
From time to time, ResponseTek customers need to shut down their systems to make some maintenance or for any other reason. It is a good practice to tell connected systems owners about that since they probably have some monitoring routine that will fail. This article explains what you should do if you have a planned downtime.
Information
When you have a planned downtime, please open a support ticket and include the following information:
- The planned time for starting and finishing the downtime and in which timezone the informed time is.
- If ResponseTek will be impacted somehow or if it will be just a lack of communication.
- If any action is necessary from the ResponseTek team.
- The point of contact in case the ResponseTek team witnesses some strange or unexpected behavior.
- If you need some point of contact on the ResponseTek side, besides the support team.
The ticket will remain open until the maintenance window is finished. If everything is ok, please let us know and close the ticket.
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If any customers report a downtime, please inform the account manager and the PS team about it. Keep the ticket open until the customer says that the downtime period is over and that the ticket can be closed.
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