It is very usual for people to be assigned to different stores. When this happens, their user accounts must be configured so that they can see data referent to the new store. This article outlines how to change this configuration.
This article is intended to be used by those in charge of configuring users in the ResponseTek platform. If this is not your case, reach out to these administrators so that they can attend your request.
In ResponseTek, stores are represented by leaf nodes of a hierarchy. Therefore, what you need to do is to change the association of the user with the hierarchy. The steps to do that are documented in the following article: Modify Hierarchy Restrictions in User Manager.
After doing the necessary changes, ask the user to log in again to the portal. They should now have access to the correct data.