At times, you may wonder why some hierarchy or invitation file has not been processed. This article shows you what you can do to get the answer and what to do then.
The first thing you need to check is whether the file has been processed or not. Since there is a process running from time to time to work with these files, you may not notice if they are processed. In order to check that, please refer to this article: Checking the Status of an Imported File. Follow the steps there if the file has not been processed.
If an invitation file has been processed and rejected, check this article on how to troubleshoot that: Troubleshooting Invitation Files Rejected by the Import Process.
After you checked that everything seems to be correct, please check the articles below:
The pending files must have been processed.