Overview
If you notice that the feedback provided by the end customers is coming without some information, that may happen because the feedback form is not being properly displayed on the browser. Take this form as an example:
There are more fields below the first and last name. These fields are there to collect the email and phone number, so the company can contact their customers if needed. The problem was that the page was not scrolling, so end customers were not able to fill in those essential fields.
If you noticed some weird behavior on the feedback form or if it is not being properly displayed, this article will help you.
Solution
When a page is not properly displayed, this is probably a bug or a misconfiguration. Therefore, you need to open a support ticket so the issue can be investigated. When creating the ticket, please include the following information:
- A description of the problem
- The expected behavior
- The URL you are using
- A screenshot showing what is wrong
- When did you first notice the issue?
- Is it affecting all users or just a subset?
With this information, the support team will be able to figure out what is happening and fix it.
<supportagent>
When you receive the ticket, try to reproduce the error. Analyze the information provided by the customer to figure out what is causing the problem.
In the case of the issue presented in the Overview section, it was caused because there was an error in the page styling:
When the property value was changed to scroll, a scrollbar appeared and the missing fields became accessible.
After your analysis, escalate the ticket to the PS team if it is an on-premises customer, or to L2 otherwise. Describe your findings and, if you have a proposed solution, include it.
</supportagent>
Testing
When the page is open after the fix, it should be properly displayed.