Article Original Creation Date: 2014-12-17
Overview
ServiceGateway 4 (SG4) is running and having trouble reaching Adobe homepage to verify the version of Adobe Flash. As this is the first step, SG4 GUI does during startup, the GUI stucks on loading icon because of not getting any response.
The problem also replicates in Firefox. Firebug in Firefox shows a 404 error (not reachable) when trying to log in to SG4 GUI:
servicegateway/framework_4.6.0.23201.swz
Environment
- Redhat Linux 6.3
- Oracle 11g
- JBoss 6.1.0
- Apache 7.0.27
Root Cause
In this environment, Citrix proxy servers are used to access the SG web interface via a LoadBalancer. The cache holds the wrong information because of the network outage, as the SG GUI works fine when accessed bypassing the proxy server.
Resolution
To resolve the issue of cache, holding wrong information, clear it and reload the SG4 GUI. In IE10 or lower, follow the process mentioned below:
