Article Original Creation Date: 2014-10-21
Problem
SG 4.4.1 with 10 hot fixes, production
scenario:
- our "retry configuration" policy in the periodic hook has concurrency limit action IGNORE
observed:
- today we observe (for the first time), that the number of records in device policy hold increases
expected:
- when IGNORE, there is never backlog
impact:
- what are these records?
- when will they be treated, if ever?
- how can we get rid of them?
- should we worry
Environment
Service Gateway 4.4.1 (+Hotfixes EE25466 101043 104367 10123847 115279 E001 E002 E003 E004 E005 10168465)Cause
After reviewing the application code Engineering has identified a scenario whereby Service Gateway will orphan device entries in the SPRT_SG_POLICY_DEVICE_HOLD table.
Solution
Engineering has released hotfix ServiceGateway_HotFix_Pivotal10168465 to address this issue.