Article Original Creation Date: 2011-01-05
Overview
The ServiceGateway GUI throws script errors while loading. Here are a few examples of the error messages:
Message: "lc_id" is undefined
Line: 78
Char: 2
Code: 0
URI: http://Your GUI URL:XXXX/servicegateway/
Message: "window.document.ServiceGateway" is null or not an object
Line: 26
Char: 1
Code: 0
URI: http://Your GUI URL:XXXX/servicegateway/
Environment
- Solaris/Oracle
- Windows/Jboss
Root Cause
One of the leading causes of the errors mentioned previously is that Jboss/Weblogic cache got corrupted due to an application crash.
Information
To resolve the script errors discussed previously, Jboss/Weblogic caches should be cleared. Before clearing the cache files, the SG application services should be stopped.
- Deleting cache for JBoss:
Backup and delete the contents of the folders data, temp, and work in the following folder:
Jboss.XXX.XX/server/Servicegateway
- Deleting cache for Weblogic:
Backup and delete the contents of the folders data, tmp, and cache in the following folder:servicegateway/weblogic-domain/servers/sprtManaged
After completing the above steps, start the Servicegateway services. The emptied folders will get auto-populated with data.