Overview

You may want to replace a faulty or failed disk (HDD) on your PeerApp server.

A faulty SAS HDD will show a red LED indicating that the hard disk drive has failed and should be replaced.

The storage status which can be examined by navigating to Statistics > Storage > Volume Usage will show as 'inactive' and in red as shown below:

The iDRAC (integrated Dell Remote Access Controller) console will show one or more failed disks with "Failed" state as seen here:

When this happens, you require PeerApp support to perform the installation steps for the new HDD.

Solution

Replacement hardware is not provided by PeerApp therefore customers requiring replacement of faulty disks should open a case with the hardware manufacturer (i.e. Dell) if the hardware is still under valid warranty.

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An exception here is that all the PeerApp HW for Asiacell comes with 39 months warranty, which is charged to them. In this case we are the ones Requesting a Dell Disk replacement.

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Additional Information in form of a TSR report/logs can be gathered from the iDRAC for troubleshooting. Inform PeerApp support if you require assistance with this step.

If you have the spare HDD, please submit a support ticket and include the date you are planning to change the HDD with a confirmed maintenance window as the disk replacement actions require downtime.

The ticket will then be escalated to an L2 agent who will work with you to execute the necessary configurations remotely while you assist with the physical disk swapping when requested.

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HDD replacements on version 5.7.x, version 6.x and 7.x Cache Systems should be done by an L2 Support agent, working in tandem with the customer who will do the physical disk swapping and the agent to then carry out the necessary configurations remotely by following the procedure documented in Replacing a Hard Disk on 6.x and 7.x Cache Systems , Replacing a Hard Disk on V5.7.x (Grid and Standalone)

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