It may be the case that one of your whitelisted sites only receives the first N digits of the device number when dialing in. For example, when calling the site on 122333444, only the digits 1223334 are received. This article provides information to resolve this issue.
This situation occurs when the configuration that is provided to the support team during a previous whitelist request only contains the first N digits that are appearing for the site. In the example above, this would occur because whitelisting was only requested for site 1223334@ip_address. To solve this issue, please contact support with the following details:
- The full Site ID, including the missing digits
- IP address
- Site name
One of our agents will update the configuration to match all the digits.
<supportagent>Agents can follow the steps in this article to re-configure the site </supportagent>