Cancelling "Case Overview by Account" reports

Overview

You want to cancel one of your Case Overview by Account Reports.

Solution

Please raise a support ticket and include with it the following information: 

• The exact name of the report that needs to be cancelled

<supportagent>

Follow the steps given below to fulfill the request.

1. Login to 172.31.13.113 using Remote Desktop Protocol and HSEU domain credentials (VD Domain Controller, i.e.: HSEU\FirstName.SecondName).
2. While in the MSRSS server via RDP: Open any browser (in RDP session), and navigate to: http://uk2-o11-lds365a/Reports/browse/
3. From the options displayed, choose the customer's name (eg: TelecareAppello_MSCRM).
4. Change View to List (top right).
5. Choose CustomReports.
6. Search for the report name you are looking for. Eg: “Case Overview by Account - FirstPort Bespoke - Today 9am - 10am”, and disable the report: 

</supportagent>

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