You want to cancel one of your Case Overview by Account Reports.
Please raise a support ticket and include with it the following information:
- The exact name of the report that needs to be cancelled
Follow the steps given below to fulfill the request.
- Login to 172.31.13.113 using Remote Desktop Protocol and HSEU domain credentials (VD Domain Controller, i.e.: HSEU\FirstName.SecondName).
- While in the MSRSS server via RDP: Open any browser (in RDP session), and navigate to: http://uk2-o11-lds365a/Reports/browse/
- From the options displayed, choose the customer's name (eg: TelecareAppello_MSCRM).
- Change View to List (top right).
- Choose CustomReports.
- Search for the report name you are looking for. Eg: “Case Overview by Account - FirstPort Bespoke - Today 9am - 10am”, and disable the report: