Overview
You may face the issue where a CE is down, didn't recover by itself and the status of your system becomes R-Degraded.
Information
To solve this issue please create a support ticket and one of our agents will help you out.
<supportagent>
As per the routing table, this issue should be handled by an L2 agent.
To get the CE and system back up again, you'll have to perform a power cycle (system reboot).
To perform the power cycle follow the steps below:
In the example below, X should be changed to the cache engine number to perform the power cycle.
- Switch to server mode:
console# oper server X - Power cycle the cache engine:
oper server X# powercycle - Exit the server mode:
oper server X# exit - Ping the cache engine until the host is reachable:
ping ce-X - Check how long the CE has been running:
ssh ce-Xuptime
exit
After performing the power cycle, the system should work again.
</supportagent>