You may face the issue where a CE is down, didn't recover by itself and the status of your system becomes R-Degraded.
To solve this issue please create a support ticket and one of our agents will help you out.
As per the routing table, this issue should be handled by an L2 agent.
To get the CE and system back up again, you'll have to perform a power cycle (system reboot).
To perform the power cycle follow the steps below:
In the example below, X should be changed to the cache engine number to perform the power cycle.
- Switch to server mode:
console# oper server X
- Power cycle the cache engine:
oper server X# powercycle
- Exit the server mode:
oper server X# exit
- Ping the cache engine until the host is reachable:
- Check how long the CE has been running:
After performing the power cycle, the system should work again but this is Workaround. Please escalate this ticket to the PS team so they can find the root cause of this issue.