Overview

This article guides on how to generate Application and System logs from the Windows Event Logs, used for troubleshooting purposes.

Prerequisites

• Microsoft Windows

Solution

To generate these logs, you will need to export a .evtx file with Display Information. Here are the steps:

1. Open the Event Viewer (eventvwr.msc)
   
   
2. Locate the log to be exported (Windows Logs > Application, and System) in the left-hand column
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3. Right-click the name of the log and select Save All Events As…
   
   
4. Enter a file name that includes the log type and the server it was exported from
   For example, when exporting the Application event log from a server named HV01, enter Application_HV01
   
   
5. In Save as type, select Event Files
   
   
6. Include display information.

   
   
   

7. Be sure to include the LocaleMetaData folder when packaging logs for upload

   

Please package all files into a single .zip archive to share with the support agent, as requested.