Overview
A particular MGR is having slow connection, i.e. loading of pages and execution of some action is slow, along with high Memory or CPU utilization (almost 90%).
Solution
You should have access to MGR GUI and SSH Access to MGR
-
SSH into MGR node and check the resources utilization (as root):
top
free -h
df -kh
Generally CPU or Memory utilizations come out to be high (more than or around 90%) -
Reboot MGR node (as root)
reboot now
(CAUTION! Rebooting the server will get MGR service down for some time, but would NOT impact the SMS traffic.) -
Once the server comes up, verify all services are running fine (As textpass)
systemctl status mgr
stv_db_importer --status
stv_poll_collector --status
stv_poll_config _sync --status
stv_poller --status -
Start the services if they are down
systemctl start mgr
stv_db_importer --start
stv_poll_collector --start
stv_poll_config _sync --start
stv_poller --start
Testing
-
Check the Memory and CPU utilizations (as root), which should be quite low than earlier
top
free -h -
Login to MGR and verify if MGR is responding well now
- If the problem is not resolved, please contact Newnet support with:
- Any particular date/time when it was noticed that this issue started?
- Provide output of (as root)
- free -h
- df -kh
- mysql -uroot -pPassword -e "show full processlist"
- su - textpass -c tp_status
- Kindly attach /var/log/messages
- /var/TextPass/MGR/tp_mgr_change_log.txt
- /var/TextPass/MGRtp_mgr_error_log.txt