Overview

You see that in an NMM RTR server, processes are showing Not Active as seen below. You have performed tp_start, but the problem did not get resolved. 

[textpass@nmm-server-rtr ~]$ date;tp_status
Sun Jun 13 14:37:48 -04 2021
PROCESS STATE UPTIME
textpass Not active -
tp_hub Not active -
tp_faf Not active -
tp_pbc Not active -
tp_ams Not active -
tp_fclient operating 0 days, 0:06:25.00
tp_qcli operating 0 days, 0:06:23.00
tp_mgrd Not active -
tp_ssi operating 0 days, 0:06:17.38
tp_dmf Not active -

Solution

One of the reasons why this issue could happen is because of some HDD malfunctioning. It is probable that the files containing the Software licenses could not be read, therefore the server application has stopped. 

• Please run the command 'ls -latrh' on different paths at random in CLI, as user root and see if you get input/output errors:
  ls -latrh /var/
  ls -latrh /var/TextPass
  ls -latrh /data/
  ls -altrh /usr/TextPass
  ls -latrh /usr/TextPass/etc/
  
  
• If you find input/output errors, do a server reboot on the RTR node of the server that was having the issue. To reboot, run either of the following two commands in CLI as root:
  (a) init 6
  (b) reboot now
  
  Note - if you require back end support while you restart the server, please contact Newnet support.

Check if the processes now show in Operating state. If the problem is not resolved, please contact Newnet support and provide the following:

From CLI, as root user:

• The output of the top command, which displays the CPU and memory usage.

• The output of the df -kh command, which displays the disk space usage.

• The output of the free -m command
• The output of the iostat command
• The syslog file located at /var/log/messages. Please do not filter the messages.

From CLI, as textpass user:

• The output of the tp_walkall command