Overview
One of your processes is stuck in the Synching state, and is not progressing to Operating state, as shown in image below:
You may also find the following errors/ alarms:
'Operational state of a ScTerminationPoint has changed'
'Setting up a TCP connection to the ECI server has failed. Check that the ECI server is listening and accepting connections on the configured IP address and port. Severity: error.'
'Operational state of the TextPass device has changed.'
Solution
In order to investigate and resolve the issue, please contact NewNet support with the following files:
-
The Syslog file located at
Note: Please do not filter the messages./var/log/messages. -
The file that results from running the command
tp_walkall > tp_walkall_[server name].txt
<supportagent>Agents only: Once customer has provided the required details, please escalate the issue to BU.</supportagent>