Overview
You're experiencing an error message in SMS-GW that states "localvalue: systemFailure (34)" and can see that your client cannot send messages. The full error can be seen in the Screenshot below.
Solution
- Navigate to Advanced Filters -> Lists -> Filter List
- Ensure that no MSISDN's that have been manually inserted into a list used for blacklisting originators in the FAF (firewall) component of the SMS-GW. See Screenshot below, where in a specific case we were able to identify that there was an entry that should've not been entered into the list.
- If there is an MSISDN that shouldn't be there, delete it.
Testing
The "localvalue: systemFailure (34)" error should no longer be occurring and the client should be able to send messages. You may need to perform additional validation testing with the client to ensure that outgoing SMS services are restored.
If the above solution steps did not work, please submit a support request to the NewNet Support Team.