Overview
Your hardware vendor might recommend updating the firmware, and you may want to know if there will be any issue related to the software. Also, you may want to have someone online in case the hardware vendor needs to contact someone.
Information
Please create a support ticket and include the information provided by the hardware vendor so you can receive an accurate response. Besides that, specify the planned date for the update and if you need any assistance.
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Escalate the ticket to the Professional Services team so they can evaluate and provide an answer. They can also check the possibility of having someone on call.
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