Overview
This article shows the paths where you can find logs that contain the system diagnostic data, which is useful whenever you need to trace back a particular event for troubleshooting purposes.
Prerequisites
- Access to the corresponding servers for each log
Information
Find below the different log files, their default location, and what they are used for:
- Call Distribution Server Tracing
|
Log File |
Default Location |
Used for |
|
ADS and CDS |
D:\CDSServer\Log |
Troubleshooting all CDS activity, including Call Processing and MIS production |
|
FPSS |
C:\ProgramData\Volt Delta\Common\Traces\Oasis\<ORG>\File Publication Subscription Service |
Log file for the FPSS service. FPSS is used to transfer files from AMS2 to client servers. <ORG> is the organization being used. There may be several per server e.g. one for the Organisation and one for the System Catalogue. |
|
Host SIP |
D:\CDSServer\Log |
Trace from the SIP stack |
|
Host Manager and related components |
D:\CDSServer\bin\Logs |
Troubleshooting CDS Manager configuration |
|
Launcher |
D:\CDSServer\Log |
Troubleshooting start-up issues or investigating ADS watchdog timeouts or crashes. |
- Call Service Agent Tracing
|
Log File |
Default Location |
Used for |
|
Envox CCI |
D:\CDSServer\Log |
CCS is based on EnvoxCCI and the log files for Envox live here. |
|
CCS |
C:\ProgramData\Volt Delta\Common\Traces\Call Control Service |
CCS log file. All CSA clients use CCS and the log files for CCS are here. |
|
MMR |
C:\ProgramData\Volt Delta\Common\Traces\CSA\Multi Media Routing |
Log files for routing of calls through CSA-MMR |
|
MCG |
C:\ProgramData\Volt Delta\Common\Traces\CSA\Multichannel Gateway |
Log files for MCG data calls (email and chat) |
|
FPSS |
C:\ProgramData\Volt Delta\Common\Traces\Oasis\<ORG>\File Publication Subscription Service |
Log file for the FPSS service. FPSS is used to transfer files from AMS2 to client servers. <ORG> is the organization being used. There may be several per server e.g. one for the Organisation and one for the System Catalogue. |
|
Watchdog |
C:\ProgramData\Volt Delta\Common\log\traces |
Win 7, Win Server 2008: WatchDog Tracing |
- Call Information Server Tracing
|
Log File |
Default Location |
Used for |
|
CIS Data Receiver |
C:\Users\<USER-ACC>\AppData\Local\Volt Delta\OASIS\<ORG>\LOG |
CIS data receiver log. |
|
Profile Publication Service |
C:\OASIS\LOG\HST\OAMS2-PUB-<ORG> |
Log file for the PPS service. |
- CTI Web Server Tracing
|
Log File |
Default Location |
Used for |
|
SasWCFHost |
%ALLUSERSPROFILE%\Volt Delta\Log |
SAS log containing all user agent events for ClickOnce users. So for example logon, logoff, call handling performed at operator position etc. <USER> is the name of the operator. |
|
SCMS |
C:\ProgramData\Volt Delta\Log\-ALL |
Logs for SCMS. CTI Service Control and Management Service Web Application. |
|
CtiSM |
See SasWCFHost |
|
- Data File Server Tracing
|
Log File |
Default Location |
Used for |
|
FPSS |
C:\ProgramData\Volt Delta\Common\Traces\Oasis\<ORG>\File Publication Subscription Service |
Log file for the FPSS service. FPSS is used to transfer files from AMS2 to client servers. <ORG> is the organization being used. There may be several per server e.g. one for the Organisation and one for the System Catalogue. |
|
CallRecordingManagement |
C:\Users\oasis-dfs-service\AppData\Local\Volt Delta\OASiS\<org>\LOG |
Log file for the Call Recording Management service used to housekeep audio and video recording files and processes the video recording files. <ORG> is the organization being used. There may be several per server e.g. one for the Organisation |
- Internet Web Server Tracing
|
Log File |
Default Location |
Used for |
|
FPSS |
C:\ProgramData\Volt Delta\Common\Traces\Oasis\<ORG>\File Publication Subscription Service |
Log file for the FPSS service. FPSS is used to transfer files from AMS2 to client servers. <ORG> is the organization being used. There may be several per server e.g. one for the Organisation and one for the System Catalogue. |
|
Webchat |
C:\ProgramData\Volt Delta\common\traces\OasisWebChat |
Webchat log file |
|
ClickOnce SmartStation (Workstation) |
%ALLUSERSPROFILE%\Volt Delta\Log |
For Windows 7:/8: Logs ClickOnce for WSServer. (not for Terminal Server SmartStation). |
|
ODSVC |
C:\Oasis\Log |
Logs for ODSVC. OASIS Data Service Web Application for displaying dashboard information. |
|
SCMS |
C:\ProgramData\Volt Delta\Log\-ALL |
Logs for SCMS. CTI Service Control and Management Service Web Application. |
|
WSServer |
%ALLUSERSPROFILE%\Volt Delta\Log |
For Windows 7:/8: Logs ClickOnce for WSServer. (not for Terminal Server SmartStation). |
|
CRP |
Trace information will be displayed at the bottom of each page. |
Logs for CRP. Call Recording Presentation service. Uses Call Recording Data service to retrieve the information from the database(s). |
|
RNCI |
C:\ProgramData\Volt Delta\Common\Traces\RNCI |
Right Now Connection Interface |
- Local Distribution Server Tracing
|
Log File |
Default Location |
Used for |
|
Profile Publication Service |
C:\OASIS\LOG\HST\OAMS2-PUB-<ORG> |
Log file for the PPS service. This service is used to publish AMS2 data to the LDSs/CISs-<ORG> |
- Workstation Tracing
|
Log File |
Default Location |
Used for |
|
Workstation FMB Trace |
C:\Users\<username>\AppData\Roaming\FMB |
FMB Application |
|
Workstation FMB Add-In |
C:\Users\<username>\AppData\Roaming\FMBAddIn |
FMB Add In Logs |
|
Workstation SmartStation |
C:\ProgramData\Volt Delta\Log |
SmartStation Logs |
|
SIP |
C:\ProgramData\Volt Delta\Log\<username> |
SIP logs |