When reporting an issue to VoltDelta Support, please make sure to provide the information required for troubleshooting. It will help to investigate and resolve the issue faster.
The minimum information required to start the troubleshooting is listed below. You can provide it in one of the following languages: English or German.
- Client or partner name:
- Contact name:
- Impact of the issue (how many users impacted):
- User profile:
- Impacted application:
- Steps to reproduce:
- Name des Kunden / Partners:
- Auswirkungen des Problems (wie viele Benutzer sind betroffen):
- Betroffene Applikation:
- Protokolle (Logs):
- Schritte zum Reproduzieren:
This information will be shared, if necessary, with the corresponding team of experts. Having it from the beginning will accelerate the resolution of the problem.