Overview
After creating a new user you would like that user to have the same Dashboard and queues as another user and need help to get the new user configured.
Solution
View the AMS Management Roles of the user account you want to mirror, then apply those roles to the new user.
- Log on to the Volt Delta Dashboard as an Admin
- Open the User Profile of the user you want to mirror
- Click the AMS Management Roles under Security on the left
- Note the roles assigned to this user
- Open the New User Profile that you need to modify
- Click the AMS Management Roles under Security on the left
- Click the Add existing AMS Management Role icon at the top left and select all of the roles that were assigned to the original user you want to mirror
- Click OK
The new user will have the same Dashboard and functions as the user that was mirrored.