A user is experiencing poor call quality issues on inbound and/or outbound calls. The following are poor call quality symptoms that the user could be experiencing:
- Poor Audio Quality
- Scrambled Audio
- Audio Breaking up
- Voices are hard to hear
- Voice sound robotic
There are multiple reasons why a user would experience poor call quality, this troubleshooting path will try to address some common reasons for poor audio quality before escalating the issue to the Volt Delta UK Support Team.
- Verify that the issue is still occurring because poor call quality can occur when there is an intermittent network issue.
- Confirm that your USB headset is functioning correctly by reseating the USB connection or trying other USB ports on your workstation. If the poor audio quality still occurs please continue with the troubleshooting.
If poor call quality issues with Volt Delta UK, please create a Volt Delta UK support ticket and provide or attach the following pieces of information to the ticket:
- The user's FMB and SIP logs. For more details on where to find the logs please refer to the Locating Agent Workstation Logs article.
- The CLIs, Call IDs and Timestamps when the user experienced poor call quality.