Overview

You search a number by logging filters in the MGR GUI and find a message 'No LGP Hosts defined in manager database' under LGP call issues

Steps to Reproduce

1. Navigate to Logging -> Messages -> Filters in the MGR GUI

2.  From the list of displayed filters, click on the particular filter (for example, MO/AO Originator-Recipient) whose details you want to see. The list of Filter elements is displayed.

3. Click on the Search option under Messages to get a log of users. 

Solution

It is likely that the domain that you used to log into the MGR GUI to run the LGP queries is not the same as the domain under which your specific filter (that you are trying to search a message log under) is configured.
For example, you may be trying to use a filter MO/AO Originator-recipient that you have configured under the SMSC domain. However, you have logged into the MGR GUI through the default 'main' domain.

Steps

1. In the login page on the MGR GUI, where you insert username and password, there is also a third field where you select "domain". Here, you should select the domain that you configured the desired filter under if you want to look for Log registers. 
2. Once you are logged as this domain, there will be a word indicating this domain name above the menu, on the top left side of the screen, after you log in. This is to make clear what domain you are in while using the GUI.
3. Now you can use the Message Log Search from  Logging  -> Messages -> Search to search for the number. Make sure that the filter you are using has the required settings to search for the desired number.
Refer to section 13.2.3 Configuring Message Log Filters in the MGR manual, if you need information related to filter settings. Refer to section 13.2.5 for information about Using Message Log Search.

If you require additional information related to which domain you should use to log into the MGR GUI, please raise a support ticket with us including the following information:

1. Output of tp_walkall from a non-MGR element
2. Screenshot of "Settings -> Network Layout ->Devices" screen in MGR GUI.
Refer to section 17.5 in the MGR manual.
3. Output of tp_status from LGP node
4. syslogs (/var/log/messages) from LGP node
5. ping status of LGP node from MGR and also from Traffic Elements

We will share the required information and appropriate steps with you.