Overview

This article explains what to do when you log in to FMB successfully but keep getting logged out repeatedly in a random fashion. When you check your user workstation FMB logs, you see a message "The request channel timed out while waiting for a reply after 00:00:08" and/or "The request channel timed out while waiting for a reply".

Solution

To be able to connect, our application is required to have a latency of 8 seconds or less, so if the latency of the agent's connection rises above that threshold, it will cause the agent to get logged off.

The following steps should help reduce the latency:

1. Use a wired internet connection instead of Wi-Fi if available.
2. Check if multiple devices are using the same internet connection and adjust the bandwidth plan accordingly.
3. Check if the router is configured properly and enable QoS (Quality of Service) settings on your router. You can use this generic guide for QoS. For specific router settings and instructions, please refer to your ISP.
4. Check that the resolution and connection to https://oasis.oasisoncall.net/ has a latency lower than 8ms.
5. If this doesn't help please try troubleshooting following this related article: Calls Dropped or Not Ready Due to a Network Timeout