An agent reports that outbound calls are not working and you would like to know the reason why and how to resolve the issue.
- Check your FMB logs for "The operation has timed out" as shown in this example:
10:24:37.514 </StackTrace><ExceptionString>System.TimeoutException: The HTTP request to 'https://slough-oasis.oasisoncall.net/org.app/OASIS.all.SasWcf.***-***-****/<USER-ID>' has exceeded the allotted timeout of 00:00:08. The time allotted to this operation may have been a portion of a longer timeout. ---&gt; System.Net.WebException: The operation has timed out
This error message in the FMB log file indicates a local network connectivity issue for the agent. Have the agent check their internet connection with their internet service provider to ensure that their network latency to Oasis is less than 8ms.