Overview

This article answers what to do if you are unable to barge in (interrupt the call during announcements) on a particular server, and your system is hanging up after both general floodgates (emergency messages played after the initial brand and before the call flow begins).

Information

Please raise a Support Request and include the direct numbers and the troubleshooting steps you have taken to resolve the issue.

<supportagent> This issue is caused by network problems. Verify the customer reported 511 Outages before escalating to SaaS Ops through the L2 as per Routing Table. </supportagent>