Overview
This article explains how to recover the password if you forgot it while trying to log into the NewNet Download Center portal.
Information
If you forget your password, complete the following steps:
- Click Forgot Password? link in the NewNet Download Center portal main page,
- Enter the email address associated with the login to activate your account.
If that does not solve your issue or you do not know your username, please create a support ticket mentioning your email address or username so we can provide you with your credentials.
<supportagent>
L1 Agents:
If you receive a ticket to reset the password, make sure you access the downloads portal by following the instructions described in the Accessing NewNet Documentation and Download Center KB Article.
Once in the Admin portal, look for the user and click the Edit icon, but this time check the Change Password box and add a temporary password. Click the Submit button and share the temporary password with the user (explaining that it is temporary, so they can change it as soon as they log into the portal).
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