"Forgot Password" Feature Does not Work in the Analytics Portal

Generating and Downloading Reports from the Analytics Portal

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Contacting the Account Management Team

Renewing the Mobilogy License

Requesting a Return Material/Merchandise Authorization (RMA)

Requesting Return Labels for Defective Devices

Fetch a Report from the System Information Console

Windows does not Boot

The Mobilogy Device is not Working / Inoperative

SIM Card (Regular/Micro/Nano) is stuck in the SIM card slot

Unable to Update / Update Failing

Updating a Touch 2 Device to the Latest Version

Application does not start

Increasing the Logging Level for Log files

Error Codes and its Descriptions

Uninstalling a Corrupted Installation of the Software

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Sending a Phone to Mobilogy's Warehouse

Battery Health Test - Supported Phones List

Supported Phones / Devices List

License Screen Displaying Incorrect Serial Number

Requesting a Grace Period for Expired (or About to Expire) Licenses

Change the License From One Machine To Another

Expired License or Invalid License

Update the License

Recovery - Your PC Couldn't start properly

Performing a Hard Reset on a Touch Device

Contacts transfer via SIM card

"Communication Error" After Successful Transfer

Android Stuck at "Allow USB debugging" Message

AppLoader Feature

Backing up and Restoring Phone Data

Buyback Feature

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Mise à jour d'un appareil Touch 2

Téléchargement de la Dernière Version du Logiciel pour une Installation Automatique

Obtention de l'Identifiant et le Mot de Passe de Teamviewer

Procédure de récupération du système