User Session Daily Summary Report Shows Incorrect Log In and Log Off Times

User Sessions Detailed Report Shows Large Sessions of 600+ Hours

New Calls Cannot Be Made By Agents

Resetting a user's FMB account password through the OMP

Create New FMB Account

Outbound Calls Are Not Working

An Automated Report Has Not Been Delivered for Several Consecutive Days

Daily Scheduled Automated Report is Received Late or Not Received on Some Days

An Adviser is Experiencing FMB Log Outs and Silent Calls

Unable to Download Call Recordings with Internet Explorer 11

ITRS Calls Made From a Minicom Device are Misclassified as V18 Calls

Performance problems with VoltDelta

Smartstation not connecting or stuck loading records

SSL Error When Playing Back Call Recording