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Welcome to the Skyvera Help Center!

Skyvera Help Center!

Skyvera’s global customer support mission is to provide expert 24x7 support to all Skyvera customers. All our engineers and management staff are dedicated to solving all your technical problems in a friendly, precise, and timely manner. Please use the Skyvera secure portal to create any kind of ticket.

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Welcome to the Skyvera Help Center!

Skyvera Help Center!

Submit a request
My Requests

Welcome to the Skyvera Help Center!

Submit a request My Requests
Submit a request

Submit a request
My Requests

User Session Daily Summary Report Shows Incorrect Log In and Log Off Times

User Sessions Detailed Report Shows Large Sessions of 600+ Hours

New Calls Cannot Be Made By Agents

Delayed Call History

Resetting a user's FMB account password through the OMP

Create New FMB Account

Outbound Calls Are Not Working

An Automated Report Has Not Been Delivered for Several Consecutive Days

Daily Scheduled Automated Report is Received Late or Not Received on Some Days

See More

Unable to Download Call Recordings with Internet Explorer 11

ITRS Calls Made From a Minicom Device are Misclassified as V18 Calls

Performance problems with VoltDelta

Smartstation not connecting or stuck loading records

SSL Error When Playing Back Call Recording

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