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Skyvera Help Center!

Skyvera’s global customer support mission is to provide expert 24x7 support to all Skyvera customers. All our engineers and management staff are dedicated to solving all your technical problems in a friendly, precise, and timely manner. Please use the Skyvera secure portal to create any kind of ticket.

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Welcome to the Skyvera Help Center!

Skyvera Help Center!

Submit a request
My Requests

Welcome to the Skyvera Help Center!

Submit a request My Requests
Submit a request

Submit a request
My Requests

NewNet Release Notes and Feature Enhancements

MO with SRI response containing an InformServiceCentre parameter stuck in queue - Troubleshooting Article

User Does Not Receive SMS: "(SCCP) No transl for spec addr"

Why is NTP server not synchronized after SMSC server reboot?

SMS service failure with 'Internal System Failure' error message

Which OS versions are supported by D7

Removing the D7 Software

EIR Aborts The Connection From DRA

"Failed dependencies" Error when trying to install D7

Latest version of RHEL supported

Requesting D7 Installers for a Specific Kernel

RTR reboot procedure (MOP)

Comparing Log Content and Stat File Timestamps

How to confirm that stat files are being processed correctly by the MGR/STV

Troubleshooting Article - Stats files are not generated in other nodes

Troubleshooting Article - OAM Node not Collecting the Stats Files

Lithium Server is not powering up

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Basic Mercury (MMSC) Service Health Checks

Memory Utilization Warning

Alerts for Timeouts on MM4 Connections and Interfaces

Configuring an Alarm for Big MMS Queue

Connection and Throughput-Related Errors on Cloud SMSC for Application Migrated to the New NewNet PPG Platform

UNEXPECTED INCONSISTENCY: RUN fsck MANUALLY while trying to launch a RHEL Server

Recover the Password for the Download Portal

MO not being delivered after reaching RTR

OS reconfiguration on change in motherboard

NewNet Products Acquired by ZephyrTel

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