Software
- Locating Agent Workstation Logs
- Delayed Call History
- Enabling Reporter Permissions for a User to Have Access to the Oasisoncall Dashboard
- New Users Added to the Oasis Management Portal Are Not Showing Up in the Dashboard and Call Recording Screen
- Longest In-Queue Value is Extremely High
- Stop Sending this Oasis CRM365 Report as of This Date
- Call History Not Loading on SmartStation
- Unable to Connect to the SQL Database for Reporting Purposes Using the Public IP Address
- The Auto Test Fails Report is Empty
- Emails Stuck in Pending Status and Not Being Received by Operators
- An Agent's Workstation is Still Taking Calls and the Agent is Not Able to Log Out From The Workstation
- Operators are unable to dial into scheme equipment
- SQL Server Timeout Expired Error When Attempting to View Audit History in the Dynamics 365 CRM
- Agents Are Getting a 404 Error in FMB or Smartstation
- FMB or Smartstation is Freezing When Changing a Parked Incident from Open to Closed or Saving a Note
- Call Recording Searches are Failing Due to Timeouts
- Error adding a secondary device "Cannot create duplicate record"
- Operators Remain in Wrap up State After Answering Admin Reassurance Emails
- Agent's Calls are Being Dropped or Their Status is Being Switched to Not Ready - Troubleshooting Article
- Observe function not working on FMB or Smartstation
- Unable to access any of the standard reports via the AMS dashboard (GetGuid Error - Network Error)
- Observe shows only a handful of Agents, however, 50+ agents are handling calls
- Error while trying to add keywords to a Device
- "Unable to log in" Error When Trying to Log Into the Oasis Management Portal
- Error when adding or deleting a user in the Oasis Management Portal
- Agents are Disappearing from the Dashboard When They Leave Their Machines
- Resetting a user's FMB account password through the OMP
- OMP Management Dashboard and Silverlight EoL
- Create New FMB Account
- Why can I not connect through third-party providers using a pin?