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Welcome to the Skyvera Help Center!

Skyvera Help Center!

Skyvera’s global customer support mission is to provide expert 24x7 support to all Skyvera customers. All our engineers and management staff are dedicated to solving all your technical problems in a friendly, precise, and timely manner. Please use the Skyvera secure portal to create any kind of ticket.

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Welcome to the Skyvera Help Center!

Skyvera Help Center!

Submit a request
My Requests

Welcome to the Skyvera Help Center!

Submit a request My Requests
Submit a request

Submit a request
My Requests
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  1. Skyvera Support
  2. ResponseTek For Telco
  3. Import

Sections

Import

Import invitations for end customers to answer a survey, either using files or the web service.

  • Checking the Status of an Imported File
  • Accessing the Disposition Report on the Reporting Portal
  • Troubleshooting Invitation or Hierarchy Files Rejected by the Import Process
  • What to Do When the Import Rejection File Is Missing on SFTP?
  • Getting Information About the Fields in the Invitation Import File
  • Why Has an Imported File Not Been Processed Yet?
  • Processing Invitation Files Manually
  • Survey Invitation Rejection File Has Not Been Generated
  • Finding the File with an Invitation to a Specific Phone Number
  • How to Ignore the Re-invitation Rule
  • Stopping Sending Invitations According to a Filename or Naming Pattern
  • Why Is The Disposition Report Not Being Sent?

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