Error: "Received erroneous response 500 from server. Please check your configuration."

Overview

You may encounter the following error in the System Events section:
Received erroneous response 500 from server. Please check your configuration.

Process

This error can be related to a SmartFilter server connection issue when trying to update the database. It is a temporary error and can be ignored. To confirm the root cause, please follow the steps below:

1. Log in to PA Cache.
2. Navigate to Status > SmartFilter.
3. Check the date of the last update of the database.
   
   
   
   
4. Click Update to run the database update manually.
5. Navigate to Status > Dashboard and check if the error is still present.
   If the error is not displayed anymore, it was caused by the SmartFilter database update issue.
   
   

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