Overview

You may face the issue where a CE is down, didn't recover by itself and the status of your system becomes R-Degraded.

Information

To solve this issue please create a support ticket and one of our agents will help you out.

<supportagent>

As per the routing table, this issue should be handled by an L2 agent.

To get the CE and system back up again, you'll have to perform a power cycle (system reboot).

To perform the power cycle follow the steps below: 

In the example below, X should be changed to the cache engine number to perform the power cycle.

1. Switch to server mode:
   console# oper server X
2. Power cycle the cache engine:
   oper server X# powercycle
3. Exit the server mode:
   oper server X# exit
4. Ping the cache engine until the host is reachable:
   ping ce-X
5. Check how long the CE has been running:
   ssh ce-X
uptime
exit

After performing the power cycle, the system should work again.

</supportagent>