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Articles

PeerApp Support

  • Configuring an NTP server for the PeerApp Cluster

    Overview You are looking to configure a particular NTP server for your PeerApp Cache server. Solution Customers looking to configure a particular NTP server IP for their PeerApp environment should sub...

  • PeerApp Ultraband Version 7.x Matrix

    Version Release Date Comments  Release notes Link  7.0.0 February 22,2019 Improvements since UltraBand 7.0.0 release:      Enhancements - 5      Customer Defects - 9      Defect fixes - 15 https://doc...

  • System Status Disabled

      Overview You might face an issue with your PeerApp where the cache system gets disabled. This article explains how to fix or re-enable a disabled system status.   Information The problem might occur...

  • Transparent Internet Caching not working

    Overview You face an issue with your Transparent Internet Caching where it not working and the caching stops.  Workflow   Instructions Ask the user if there was a Power Stability Issue If there was a ...

  • Multiple CEs going down repeatedly

    Overview You notice that the nodes are degraded in your PeerApp system due to two or more caches on standby and the issue is repeated even after you restart the whole grid. Solution This might be happ...

  • Multiple CEs going down repeatedly - Troubleshooting Article

    Overview You notice that the nodes are degraded in your PeerApp system due to two or more caches on standby and the issue is repeated even after you restart the whole grid. Workflow   Instructions Che...

  • Cache-out traffic decreased - Troubleshooting Article

    Overview After restarting your PeerApp system, you might observe a noticeable decrease in the cache-out performance.  Workflow Instructions Check the System Performance Check the system performance an...

  • Caching being dropped

    Overview You come across an issue in your system where caching for a service suddenly starts reducing and then ends totally. Information If a caching service has dropped, it is most probably because t...

  • PeerApp: Web Cache not working

      Overview You come across an issue with your PeerApp system where the Web cache stops increasing and working. And even after a system restart, the issue reappears after a while.    Solution This is a...

  • PeerApp: Cache out lower than expected

      Overview You encounter an issue with your PeerApp cache out where it is a lot lower than expected. You have a significant increase in traffic yet the cache out is lower compared to what it was at an...